I value the quality of our collaboration and aim to provide the best possible support. However, if you are dissatisfied with any aspect of my services or the treatment process, I encourage you to share this with me so we can find a solution together.

​

1. Informal Conversation

In most cases, a direct conversation is the fastest way to resolve a misunderstanding. I am open to your feedback and would appreciate the opportunity to discuss your concerns and improve our working relationship.

​

2. Independent Complaints Officer (Klachtenfunctionaris)

If we cannot resolve the issue together, or if you do not feel comfortable discussing it with me directly, you can contact an independent complaints officer. As required by the Wkkgz, Storyline Psychology is affiliated with an external complaints service through Zorg voor ZZP.

 

The complaints officer is independent and will help you formulate your complaint and mediate between us to find a solution. Their services are free of charge to you.

• Service Provider: Zorg voor ZZP

   

• Contact Email: info@zorgvoorzzp.nl

   

• Website: www.zorgvoorzzp.nl

   

3. Disputes Committee (Geschillencommissie)

If the intervention of the complaints officer does not lead to a satisfactory resolution, you have the right to submit your complaint to an independent disputes committee. This committee will issue a binding decision on the matter.

 

I am a member of a government-recognized disputes body through my affiliation with Zorg voor ZZP.

 

Membership Information:

• Member Name: Carla De Souza Martoni

• Practice Name: Storylines Psychology

• Lidnummer (Member Number): 2026860

• Valid through: 14-04-2027